Computer Support Specialists

A Computer Support Specialist provides technical support to computer users, either as a part of an organization's information technology department, or to individual users in person or via telephone or other communication. Helps to maintain computer networks and fix problems as they arise, or helps clients diagnose and solve computer problems.

About this Career

Average Salary

£27,502

New workers start at around £19,169. Normal pay is £27,502 per year. Highly experienced workers can earn up to £45,165

Annual Openings

168

Job counts include both employed and self-employed persons in London, and do not distinguish between full and part-time jobs

Daily Tasks

  • Reports on commonly occurring queries to detect underlying problems.
  • Maintains a log of work in progress, calls received, actions taken and problems detected.
  • Researches possible solutions in user guides, technical manuals and other documents.
  • Refers more complex or intractable problems to appropriate IT professionals.
  • Facilitates user access to systems.
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.
  • Advises users on how to resolve hardware and software problems.
  • Provides technical support to IT users.

Skills Employers are looking for

Skills Importance
Reading Comprehension 60%
Active Listening 57%
Critical Thinking 57%
Speaking 55%
Writing 49%
Learning Strategies 49%
Active Learning 48%
Monitoring 42%
Mathematics 39%
Science 1%